Your home and kitchen
Elves can turn gumdrops into lollipop trees, but they'll need your help with a few things to make your appointment magical.
Entry to your home
Since we cook in your home, we'll need to access your kitchen. You don't have to be home. You can leave entry notes (hidden key or key code) on your appointment page.
If your Elf can't get access to your home within 15 minutes of your scheduled start time, your appointment will be canceled. See our cancellation policy.
Sometimes traffic is light or grocery store lines are short, so Elves may be able to arrive before your scheduled start time (e.g. 2.30pm instead of 3pm). On your appointment page, indicate if early arrival is ok.
Basic kitchen tools
We ask our customers to own basic kitchen tools, like an oven, stove, microwave, big pots and pans, and baking sheets. Your Elf will bring all other cooking tools.
Your Elf doesn't expect an immaculate kitchen, but please provide clean pots and pans and an empty sink for your appointment. In rare cases, you may be charged a $20 cleaning fee for extra prep time washing pots/pans.
Your Elf will bring 28 oz containers (about 12 for family-size dinners) which are both microwave and dishwasher safe. You'll be charged $.50/each for any new containers used. For future appointments, wash them and leave them out for reuse (saves you money).
TIP You can use your own containers (we recommend 28oz glass containers) to save Mother Earth and money. Let your Elf know with a note on your appointment page, in-person, or just leave them out on the counter.
If you have a double oven, update these home notes on any appointment page to see more side options due to greater oven space.
Sometimes your Elf won't use all of the groceries they purchase (e.g. 4 eggs from a half dozen). On any appointment page, give your Elf instructions for these leftover groceries.
Update your cooking address on your proflie page. Elves set their cooking geography by zip code, so if you move they may not be able to keep cooking for you.
Update your home notes on any appointment page. Common notes include entry instructions, pets, sensitive countertops, location of your garbage, etc.
Update appointment notes on any appointment page. Common notes include appointment-specific entry instructions, menu changes, and more.
Elves cook with pets in the home all the time. If you have an aggressive dog, we kindly ask you to leave them in another room.
If your kitchen doesn't have a microwave, we can still cook for you. You'll just need to be proactive in selecting dinners that don't use a microwave when cooking.
In your favorites, you can also remove all dinners that use a microwave.
When your chef leaves, you'll get a menu card with your list of dinners. If you don't get one, just let us know.