Billing

Billing is easy, transparent, and all done online.

ARTICLE QUICK LINKS
Appointment charges
Payments

Service - $135 for grocery shopping, travel to your home, cooking 3 nights of dinner, and clean up

💡Your service fee is the same for 2 person or family size dinners (your Elf's time is similar).

Tip - Your percentage is applied to your $135 service fee (e.g. a standard 20% tip is about $27)
Ingredients (est) - Seen prior to your appointment, this is the estimated cost for ingredients (receipt + staples). Your final amount will vary based on your requests, substitutions, and store prices.
Ingredients (receipt) - Seen after your appointment, this is the actual amount you're charged for groceries. On your appointment page, view your Elf's receipt.
Ingredients (staples) - Seen after your appointment, this is the amount you're charged for shelf-stable items (e.g. salt). On your appointment page, view an itemized list.

Containers - $.75/each, or free if you provide your own
Sales tax - Charged on the service fee, ingredients, and containers, but not the tip. We'd like to avoid charging sales tax, but local tax authorities said otherwise. 😀
Retail delivery fee - Only for Colorado residents, a $.27 per appointment fee
Processor fee - Payment processor fee from PayPal (3.49% + $.49) or Visa, Mastercard, and American Express (2.59% + $.49) effective October 8, 2022

For your appointments, you'll make two payments.

When booking	When your Elf is done cooking
Charged a $35 deposit	Charged for the remainder due

For customers with repeating appointment (e.g., every Tuesday at 10am), your deposit is charged 6 days prior. Otherwise, your deposit is charged when you book your appointment.
At 5pm the night prior, your payment method is authorized (but not charged) for an amount above your grocery estimate.
When your appointment is done, you're charged for the remainder due.
If you have a credit (e.g. from a gift), a backup payment method is still required and charged once you've used up your credit.
Appointments are subject to our cancellation policy.
We accept payment by credit card or PayPal.
All charges are visible on the bottom of your appointment pages.

On your billing page, you can update your payment method, check your credit, and review past transactions.