Billing is easy, transparent, and all done online. 

Appointment charges

Appointment charges

  • Service - $135 for grocery shopping, travel to your home, cooking 3 nights of dinner, and clean up
 💡Your service fee is the same for 2 person or family size dinners (your Elf's time is similar).
  • Tip - Your percentage is applied to your $135 service fee (e.g. a standard 20% tip is about $27)
  • Ingredients (est) - Seen prior to your appointment, this is the estimated cost for ingredients (receipt + staples). Your final amount will vary based on your requests, substitutions, and store prices.
  • Ingredients (receipt) - Seen after your appointment, this is the actual amount you're charged for groceries. On your appointment page, view your Elf's receipt. 
  • Ingredients (staples) - Seen after your appointment, this is the amount you're charged for shelf-stable items (e.g. salt). On your appointment page, view an itemized list.
  • Containers - $.75/each, or free if you provide your own
  • Sales tax - Charged on the service fee, ingredients, and containers, but not the tip. We'd like to avoid charging sales tax, but local tax authorities said otherwise. 😀
  • Retail delivery fee - Only for Colorado residents, a $.27 per appointment fee
  • Processor fee - Payment processor fee from PayPal (3.49% + $.49) or Visa, Mastercard, and American Express (2.59% + $.49) effective October 8, 2022


For your appointments, you'll make two payments.

When booking When your Elf is done cooking
Charged a $35 deposit Charged for the remainder due

  • For customers with repeating appointment (e.g., every Tuesday at 10am), your deposit is charged 6 days prior. Otherwise, your deposit is charged when you book your appointment.
  • At 5pm the night prior, your payment method is authorized (but not charged) for an amount above your grocery estimate.
  • When your appointment is done, you're charged for the remainder due.
  • If you have a credit (e.g. from a gift), a backup payment method is still required and charged once you've used up your credit.
  • Appointments are subject to our cancellation policy.
  • We accept payment by credit card or PayPal. 
  • All charges are visible on the bottom of your appointment pages. 

Billing page

On your billing page, you can update your payment method, check your credit, and review past transactions.

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